Shipping policy
Last updated: 25 October 2026
Tail Warmers is a trading name of Shimrach Properties Ltd, 26 Armoury Road, Selby, YO8 4AY, UK. Questions? Email tail@tailwarmers.com.
Made to order
Every item is made after you order it. Delivery time is production time plus shipping time.
| Product type | Production time (working days) |
|---|---|
| Hoodies, sweatshirts, beanies, mugs, bowls, bandanas, ornaments, blankets | 2–5 |
| Personalised items | 3–6 (includes a personalisation check) |
| Knitted jumpers (dog and owner) | 7–12 (Jan–Oct) · 9–16 (Nov–Dec) |
| Personalised Dog Collar | 2–5, then longer transit (see below) |
Where we ship from
We send each item from the production facility closest to you that can make it. Depending on the product, that's in the UK, the EU (Latvia or Spain), the USA or Asia. If you order several items, they may arrive in separate parcels on different days.
Delivery times (after production)
| Destination | Standard delivery | Shipping cost |
|---|---|---|
| United Kingdom | 1–3 working days for UK-made items; 3–8 working days for items made overseas | £3.95, free on orders over £50 |
| Europe (EU, EFTA) | 4–10 working days | £6.95 |
| USA and Canada | 3–10 working days | £8.95 |
| Australia and New Zealand | 3–20 working days | £8.95 |
| Rest of world | 7–20 working days | £9.95 |
Delivery times are estimates from our production partner and can't be guaranteed, especially in the November–December peak. We can't currently deliver to Russia, Belarus, the Crimea, Luhansk and Donetsk regions, Ecuador, Cuba, Iran, Syria or North Korea. Some products (such as dog bowls) can't be shipped to Japan, South Korea, Hong Kong or Taiwan. We'll let you know if this affects your order.
Customs, duties and taxes
- UK: prices include VAT where applicable, and there are no extra charges on delivery.
- Outside the UK: your order may be subject to import duties, taxes or handling fees charged by your country's customs authority or carrier. These are the recipient's responsibility unless they're shown as included at checkout.
Tracking
You'll receive a shipping confirmation email with tracking once your order leaves our production partner.
Lost or late parcels
If your tracking hasn't updated for 7 working days, or your order hasn't arrived 10 working days after the estimated delivery date, please email tail@tailwarmers.com with your order number. We'll investigate with the carrier and send a replacement or refund if the parcel is lost. Please check your delivery address carefully at checkout. We can't be responsible for parcels sent to an incorrect address supplied by the customer, though we'll always do our best to help.